Hi [客户名]! Thanks so much for asking — I'd love to help you find the perfect fit. Could you share your rough height and weight? Then I can recommend the size that'll suit you best. Just a heads-up: our sizes tend to run a little smaller than US sizing.
TikTok Shop Size Inquiries
15 English phrases on this page, sorted by tone, each with a Simplified Chinese translation.
Gentle · 5
When the customer is upset and you still want to keep the repeat business
Hi [客户名]! Great question. I'd recommend checking the size chart in the product photos — it's all in centimetres. If you're between two sizes, I'd go for the larger one for comfort. Any questions at all, I'm right here to help!
Thanks for reaching out, [客户名]! To make sure we get it right, could you tell me what size you usually wear back home, and in which brand? With that I can confirm the exact match on our chart. I want it to fit you perfectly on the very first try.
Hi [客户名]! This style has a slim, fitted cut. If you like a relaxed look or you're between two sizes, go one size up. The fabric doesn't have much stretch, so it's better to play it safe on comfort. Anything else I can help with?
Thanks for checking before you buy, [客户名] — honestly that's the best way to get it right! Based on your measurements, size M should suit you well. And if it arrives and doesn't fit, we offer size exchanges, so no worries — we'll sort it out.
Neutral · 5
For routine notices, no emotion
Hi [客户名], thanks for your question. The size chart is in the product gallery, with chest, waist and length measurements in centimetres. We'd suggest measuring a similar item you already own and comparing. Please note these sizes follow the Asian standard.
For your height and weight, the recommended size is L according to our chart, [客户名]. Please bear in mind that Asian sizing usually runs one to two sizes smaller than US sizing. You can check the exact measurements on the product page.
This product uses Asian sizing. The rough conversion: Asian S = US XS, M = S, L = M, XL = L. The exact measurements in centimetres are in the last product image. We'd recommend comparing them against a garment of your own.
Hi [客户名]. The model in the photos wears size M and is 175 cm tall. The cut is regular — neither tight nor loose. If your measurements sit at the top of a size range, we'd suggest going up to the next one. Size exchange is available after delivery.
Thanks for your question, [客户名]. Each style can vary with its cut, which is why we publish a specific chart on every product. For this one: chest is 96 cm in M and 100 cm in L. Measure your own chest and add 4 cm of ease to choose.
Firm · 5
When the customer keeps pushing and you need to hold a clear line
Hi [客户名]. The official measurements for each size are published on the product page, in centimetres — these are exact factory figures. We'd recommend comparing them with your own measurements before buying, as size choice is the buyer's decision.
The product's size chart is the official reference and it has been verified. We can't guarantee the fit if a purchase is made without consulting it. If you've already received the item and it doesn't match the published measurements, it qualifies for an exchange under warranty.
Hi [客户名]. As stated in the description, this product uses Asian sizing and we recommend ordering one size up from your usual. This note appears before purchase. The exact measurements are available in the product gallery.
We've already shared the official chart with the manufacturer's exact measurements. The recommendation stands: based on your details, size L. If you choose a size other than the one recommended, any later exchange is at the buyer's expense under store policy.
Hi [客户名]. The sizing information on the listing is already complete: a chart in centimetres, the model's reference, and a note about Asian sizing. With those details you can choose with confidence. If you need anything else, we're glad to help.
Other scenarios
About these phrases: each is sorted by CS scenario and tone, with a Chinese back-translation. What matters isn’t just translation accuracy but whether the line lands well in a CS context — because a literal “we can’t refund you” may already have offended the customer.